Complaints

Complaints Procedure

We are proud of the services we provide but we understand that sometimes things can go wrong. Where this happens we will take action to remedy the situation.

Should you not be satisfied, you can make an official complaint. Official complaints that you may have in respect to services, or our conduct should be notified in writing to:

The Managing Director
Renaissance Trust Corporation Limited
Pacific House
126 Dyke Road
Brighton
BN1 3TE

Or by email to:  info@renaissancetrust.co.uk

Your complaint will be acknowledged in writing and you will be given an anticipated response date.

A full response to your complaint will be provided to you in writing by the response date and every effort will be made to remedy the complaint as quickly as possible.

In the rare event that your complaint is not resolved satisfactorily you have the right to refer the matter to our regulator, the Institute of Financial Accountants:

Institute of Financial Accountants
CS111, Clerkenwell Workshops
27-31 Clerkenwell Close
Farringdon
London
EC1R 0AT